Part of: Is my product working?
This template covers the Delivery stage.
These surveys ask whether your product delivers on the promise your product page made and, when it does not, exactly what went wrong.
Who this is for
Built for teams that sell directly to customers.
Products With Expectation Driven Returns · New Launches · Stores Revising Product Pages
Send 7-10 days after delivery, once the customer has opened and tried the product.
The problem this solves
You can track the outcome. You still need to know why it happened.
When expectation and reality drift apart, margin gets hit by refunds, support time, and lost trust. This survey helps you spot which claims, photos, or assumptions are creating the mismatch so you can fix the promise before it costs you more orders.
When to use it
Send 7-10 days after delivery, once the customer has opened and tried the product.
Works well on
EmailQR insert
Start with the channel that matches the customer moment, then refine the survey in Launch or Studio before you publish it.
What you'll learn
Three things you should know after the first wave of responses.
Purchase confidence
Which Expectations Were Met When The Customer Finally Used The Product
Checkout friction
Where The Product Page Promise And Real Experience Fell Out Of Sync
Buyer needs
What To Change First To Reduce Disappointment, Support Load, And Returns
Inside the survey
The questions
01
Rating
"How well did the product match what you expected from the product page?"
02
Single Choice
"What was different from what you expected?"
Survey preview
See the survey your customer will actually see.
Now that you have had the product in hand, we would love to understand whether it matched what you expected before buying.
Product Expectation vs Reality
Now that you have had the product in hand, we would love to understand whether it matched what you expected before buying.
1
How well did the product match what you expected from the product page?
2
What was different from what you expected?
3
Was there anything about the product that surprised you - good or bad?
4
If you could change one thing about this product, what would it be?
5
How likely are you to recommend this specific product to someone?
Start from this template in Launch, make any wording or branding edits you need, then publish when it is ready to share.
How to use it
Three steps. Two minutes.
1
Use this template to surface surprises, product-page gaps, and recommendation signals so you can tighten your listing before more buyers make the same assumption.
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Ready when you are
Know why your customers buy. Start collecting answers today.
Sign up free, use the template, customize the survey, and publish when it is ready.