Who this is for
Built for teams that sell directly to customers.
Service Businesses · Agencies And Consultants · Local Service Providers · Freelancers And Client Work Teams
Send by email or text within a day or two of finishing the job.
The problem this solves
You can track the outcome. You still need to know why it happened.
For service businesses, the end of a job is the best moment to learn what created trust, how the work matched expectations, and whether the client is ready to refer. This template helps you turn completed work into better service, stronger testimonials, review requests, and repeat-client opportunities.
When to use it
Send by email or text within a day or two of finishing the job.
Works well on
EmailSMSDirect Link
Start with the channel that matches the customer moment, then refine the survey in Launch or Studio before you publish it.
What you'll learn
Three things you should know after the first wave of responses.
Purchase confidence
Why The Client Hired You Instead Of Someone Else
Checkout friction
How The Work Measured Up To Expectations
Buyer needs
How Communication Felt During The Job
Buyer needs
Whether The Client Is Ready To Return Or Refer
Inside the survey
The questions
01
Single Choice
"What made you decide to hire us, rather than someone else?"
02
Long Text
"Tell us more about what influenced your decision."
Survey preview
See the survey your customer will actually see.
Thanks for working with us. This quick feedback helps us understand what went well and what to improve for the next client.
Post-Job Client Feedback
Thanks for working with us. This quick feedback helps us understand what went well and what to improve for the next client.
1
What made you decide to hire us, rather than someone else?
2
Tell us more about what influenced your decision.
3
How did the work measure up to what you expected?
Below expectationsExceeded expectations
4
What stood out about the work, good or bad?
5
How was our communication throughout?
PoorExcellent
6
What could we improve about communication?
7
Would you hire us again or recommend us to someone you know?
8
Is there anything we could have done better?
Start from this template in Launch, make any wording or branding edits you need, then publish when it is ready to share.
How to use it
Three steps. Two minutes.
1
Use this template after service delivery. When someone says they would definitely hire or recommend you, follow up promptly with a review link or referral ask while enthusiasm is highest.
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Ready when you are
Know why your customers buy. Start collecting answers today.
Sign up free, use the template, customize the survey, and publish when it is ready.