Who this is for
Built for teams that sell directly to customers.
E Commerce Stores · Marketplace Sellers · Brands With Shipping Complaints · Products Vulnerable To Damage
Send by email 2-4 days after delivery
The problem this solves
You can track the outcome. You still need to know why it happened.
Shipping and unboxing problems often do not appear in store analytics, but they can quietly create bad reviews, refund requests, and lost repeat purchases. This template helps you catch operational or carrier issues shortly after delivery, while the experience is fresh and before frustration becomes public.
When to use it
Send by email 2-4 days after delivery
Use via a QR code on the packing slip for immediate package feedback
Best for stores where shipping, packaging, or damage affects reviews and returns
Works well on
EmailQR insertPacking Slip
Start with the channel that matches the customer moment, then refine the survey in Launch or Studio before you publish it.
What you'll learn
Three things you should know after the first wave of responses.
Purchase confidence
Whether Delivery Met Customer Expectations
Checkout friction
Whether The Order Arrived In Good Condition
Buyer needs
Whether Delivery Speed Matched The Promise
What you'll learn
What Packaging Or Unboxing Issues Need Attention
Inside the survey
The questions
01
Rating
"How did your delivery experience go overall?"
02
Single Choice
"Did your order arrive in good condition?"
Survey preview
See the survey your customer will actually see.
Your order should arrive the way we promised. This quick survey helps us spot delivery, packaging, or unboxing issues early.
Delivery & Unboxing
Your order should arrive the way we promised. This quick survey helps us spot delivery, packaging, or unboxing issues early.
1
How did your delivery experience go overall?
PoorExcellent
2
Did your order arrive in good condition?
3
If it was not perfect, what happened?
4
How did the delivery time compare to what you expected?
5
Anything about the packaging or unboxing we should know?
Start from this template in Launch, make any wording or branding edits you need, then publish when it is ready to share.
How to use it
Three steps. Two minutes.
1
Share this after delivery and review low scores quickly
2
Treat damaged or slower-than-expected answers as operational follow-up signals
3
Use packaging comments to improve inserts, protection, and first impressions
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Ready when you are
Know why your customers buy. Start collecting answers today.
Sign up free, use the template, customize the survey, and publish when it is ready.